_{HELLODESKHUB – PRIVACY POLICY}

_{Last Updated: December 2025}

Effective Date: [Insert Date]

HelloDeskHub (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, website, funnels, and services.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

Name, email address, phone number

Business name and basic business details

Billing and payment information (processed securely by third-party providers)

Any information submitted through forms, onboarding, or support requests

b. Automatically Collected Information

IP address and device/browser information

Usage data related to how you interact with our platform

Log data and system activity related to workflows, messages, or automations

2. How We Use Your Information

We use your information to:

Provide and maintain HelloDeskHub services

Set up and manage automations, workflows, and communications

Process payments and manage subscriptions

Send service-related notifications and updates

Provide customer support

Improve platform functionality and performance

Comply with legal and regulatory obligations

3. Communications

By using HelloDeskHub, you consent to receive:

Service-related emails or messages

System notifications related to your account

Support communications

You may opt out of non-essential communications at any time.

4. Data Sharing & Third Parties

We do not sell your personal data.

We may share information only with:

Trusted third-party service providers (payment processors, messaging providers, hosting services)

Legal authorities when required by law

Platform partners necessary to deliver services you have enabled

All third-party providers are required to maintain appropriate security standards.

5. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential.

6. Data Retention

We retain your information only as long as necessary to:

Provide services

Comply with legal requirements

Resolve disputes

Enforce agreements

You may request account deletion, subject to legal and contractual obligations.

7. Cookies & Tracking

We may use cookies or similar technologies to:

Improve user experience

Analyze platform usage

Support essential platform functionality

You can control cookies through your browser settings.

8. Future Features

HelloDeskHub may introduce additional features in the future, including AI-assisted tools. Any changes to data usage related to new features will be reflected in updated policies.

9. Your Rights

Depending on your location, you may have the right to:

Access your data

Request correction or deletion

Object to certain processing activities

Requests can be made by contacting us through official support channels.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of any changes.

11. Contact

For privacy-related questions, please contact us through the support options provided within the HelloDeskHub platform.